Delivery and returns

Your pack shipment

Packages are generally dispatched during the next working day after receipt of payment and are delivered within 14-21 working days (often sooner) with the exception of our beds, mattresses and sofas.

All our beds, headboards, ottoman boxes and mattresses are made to order and delivery takes usually 4-5 weeks. All made to order items are delivered by 1 man delivery to the main door.

Please note even if we always try our best to commit to these delivery times, we cannot guarantee delivery times. Please note during specific periods as Christmas or bank holidays deliveries may be affected and slightly delayed.

Deliveries are usually arranged with parcel courier, couriers or pallet company. Please note when a delivery is arranged with a pallet company, it is an all day delivery service and customers might be required to help taking the item off the pallet. Couriers are usually very helpful and they will take the pallet as close as possible to the customer's building front door. However please note couriers are not allowed to enter inside the customer's premises as per their company's policy.

Deliveries arranged with parcel courier are usually with Parcelforce. Please note Parcelforce deliveries are all day delivery and we cannot guarantee a specific delivery/collection time.

You have 14 days to change your mind. Please notify us asap and we will do our best to help (please check our returns policy for more details) If you change your mind before receiving your order but this has been dispatched, the postage cost will not be refunded plus an additional fee will be charged (depending on your postcode)

Please note we are able to deliver to the UK mainland only. Unfortunately we are unable to deliver to Ireland, Isle of Wight and the Channel Islands.

Shipping fees include handling and packing fees as well as postage cost.